Benchmarking Large Language Models on Communicative Medical Coaching: A Dataset and a Novel System

Abstract

Traditional applications of natural language processing (NLP) in healthcare have predominantly focused on patient-centered services, enhancing patient interactions and care delivery, such as through medical dialogue systems. However, the potential of NLP to benefit inexperienced doctors, particularly in areas such as communicative medical coaching, remains largely unexplored. We introduce “ChatCoach”, a human-AI cooperative framework designed to assist medical learners in practicing their communication skills during patient consultations. ChatCoach differentiates itself from conventional dialogue systems by offering a simulated environment where medical learners can practice dialogues with a patient agent, while a coach agent provides immediate, structured feedback. This is facilitated by our proposed Generalized Chain-of-Thought (GCoT) approach, which fosters the generation of structured feedback and enhances the utilization of external knowledge sources. Additionally, we have developed a dataset specifically for evaluating Large Language Models (LLMs) within the ChatCoach framework on communicative medical coaching tasks. Our empirical results validate the effectiveness of ChatCoach.