Entriever: Energy-based Retriever for Knowledge-Grounded Dialog Systems

Abstract

The retriever, which retrieves relevant knowledge pieces from a knowledge base given a context, is an important component in many natural language processing (NLP) tasks. Retrievers have been introduced in knowledge-grounded dialog systems to improve knowledge acquisition. In knowledge-grounded dialog systems, when conditioning on a given context, there may be multiple relevant and correlated knowledge pieces. However, knowledge pieces are usually assumed to be conditionally independent in current retriever models. To address this issue, we propose Entriever, an energy-based retriever. The Entriever directly models the candidate retrieval results as a whole instead of modeling the knowledge pieces separately, with the relevance score defined by an energy function. We explore various architectures of energy functions and different training methods for Entriever, and show that Entriever substantially outperforms the strong cross-encoder baseline in knowledge retrieval tasks. Furthermore, we show that in semi-supervised training of knowledge-grounded dialog systems, Entriever enables the effective scoring of retrieved knowledge pieces and leads to a significant improvement in the end-to-end performance of the dialog system.