Two-level classification for dialogue act recognition in task-oriented dialogues
Philippe Blache, Massina Abderrahmane, Stéphane Rauzy, Magalie Ochs, Houda Oufaida
Abstract
Dialogue act classification becomes a complex task when dealing with fine-grain labels. Many applications require such level of labelling, typically automatic dialogue systems. We present in this paper a 2-level classification technique, distinguishing between generic and specific dialogue acts (DA). This approach makes it possible to benefit from the very good accuracy of generic DA classification at the first level and proposes an efficient approach for specific DA, based on high-level linguistic features. Our results show the interest of involving such features into the classifiers, outperforming all other feature sets, in particular those classically used in DA classification.
BibTeX
@inproceedings{blache-etal-2020-two,
title = "Two-level classification for dialogue act recognition in task-oriented dialogues",
author = "Blache, Philippe and
Abderrahmane, Massina and
Rauzy, St{\'e}phane and
Ochs, Magalie and
Oufaida, Houda",
editor = "Scott, Donia and
Bel, Nuria and
Zong, Chengqing",
booktitle = "Proceedings of the 28th International Conference on Computational Linguistics",
month = dec,
year = "2020",
address = "Barcelona, Spain (Online)",
publisher = "International Committee on Computational Linguistics",
url = "https://aclanthology.org/2020.coling-main.431/",
doi = "10.18653/v1/2020.coling-main.431",
pages = "4915--4925"
}