Using Multi-Encoder Fusion Strategies to Improve Personalized Response Selection
Souvik Das, Sougata Saha, Rohini K. Srihari
Abstract
Personalized response selection systems are generally grounded on persona. However, a correlation exists between persona and empathy, which these systems do not explore well. Also, when a contradictory or off-topic response is selected, faithfulness to the conversation context plunges. This paper attempts to address these issues by proposing a suite of fusion strategies that capture the interaction between persona, emotion, and entailment information of the utterances. Ablation studies on the Persona-Chat dataset show that incorporating emotion and entailment improves the accuracy of response selection. We combine our fusion strategies and concept-flow encoding to train a BERT-based model which outperforms the previous methods by margins larger than 2.3% on original personas and 1.9% on revised personas in terms of hits@1 (top-1 accuracy), achieving a new state-of-the-art performance on the Persona-Chat dataset
BibTeX
@inproceedings{das-etal-2022-using,
title = "Using Multi-Encoder Fusion Strategies to Improve Personalized Response Selection",
author = "Das, Souvik and
Saha, Sougata and
Srihari, Rohini K.",
editor = "Calzolari, Nicoletta and
Huang, Chu-Ren and
Kim, Hansaem and
Pustejovsky, James and
Wanner, Leo and
Choi, Key-Sun and
Ryu, Pum-Mo and
Chen, Hsin-Hsi and
Donatelli, Lucia and
Ji, Heng and
Kurohashi, Sadao and
Paggio, Patrizia and
Xue, Nianwen and
Kim, Seokhwan and
Hahm, Younggyun and
He, Zhong and
Lee, Tony Kyungil and
Santus, Enrico and
Bond, Francis and
Na, Seung-Hoon",
booktitle = "Proceedings of the 29th International Conference on Computational Linguistics",
month = oct,
year = "2022",
address = "Gyeongju, Republic of Korea",
publisher = "International Committee on Computational Linguistics",
url = "https://aclanthology.org/2022.coling-1.44/",
pages = "532--541"
}