A Transformer-based Threshold-Free Framework for Multi-Intent NLU

Abstract

Multi-intent natural language understanding (NLU) has recently gained attention. It detects multiple intents in an utterance, which is better suited to real-world scenarios. However, the state-of-the-art joint NLU models mainly detect multiple intents on threshold-based strategy, resulting in one main issue: the model is extremely sensitive to the threshold settings. In this paper, we propose a transformer-based Threshold-Free Multi-intent NLU model (TFMN) with multi-task learning (MTL). Specifically, we first leverage multiple layers of a transformer-based encoder to generate multi-grain representations. Then we exploit the information of the number of multiple intents in each utterance without additional manual annotations and propose an auxiliary detection task: Intent Number detection (IND). Furthermore, we propose a threshold-free intent multi-intent classifier that utilizes the output of IND task and detects the multiple intents without depending on the threshold. Extensive experiments demonstrate that our proposed model achieves superior results on two public multi-intent datasets.