A Typology of Errors for User Utterances in Chatbots

Abstract

This paper discusses the challenges non-prescriptive language uses in chatbot communication create for Semantic Parsing (SP). To help SP developers improve their systems, we propose a flexible error typology based on an analysis of a sample of non-prescriptive language uses mined from a domain-specific chatbot logs. This typology is not tied to any specific language model. We also present a framework for automatically mapping these errors to the typology. Finally, we show how our framework can help evaluate SP systems from a linguistic robustness perspective. Our framework can be expanded to include new classes of errors across different domains and user demographics.