Narrate Dialogues for Better Summarization

Abstract

Dialogue summarization models aim to generate a concise and accurate summary for multi-party dialogue. The complexity of dialogue, including coreference, dialogue acts, and inter-speaker interactions bring unique challenges to dialogue summarization. Most recent neural models achieve state-of-art performance following the pretrain-then-finetune recipe, where the large-scale language model (LLM) is pretrained on large-scale single-speaker written text, but later finetuned on multi-speaker dialogue text. To mitigate the gap between pretraining and finetuning, we propose several approaches to convert the dialogue into a third-person narrative style and show that the narration serves as a valuable annotation for LLMs. Empirical results on three benchmark datasets show our simple approach achieves higher scores on the ROUGE and a factual correctness metric.