Log-FGAER: Logic-Guided Fine-Grained Address Entity Recognition from Multi-Turn Spoken Dialogue

Abstract

Fine-grained address entity recognition (FGAER) from multi-turn spoken dialogues is particularly challenging. The major reason lies in that a full address is often formed through a conversation process. Different parts of an address are distributed through multiple turns of a dialogue with spoken noises. It is nontrivial to extract by turn and combine them. This challenge has not been well emphasized by main-stream entity extraction algorithms. To address this issue, we propose in this paper a logic-guided fine-grained address recognition method (Log-FGAER), where we formulate the address hierarchy relationship as the logic rule and softly apply it in a probabilistic manner to improve the accuracy of FGAER. In addition, we provide an ontology-based data augmentation methodology that employs ChatGPT to augment a spoken dialogue dataset with labeled address entities. Experiments are conducted using datasets generated by the proposed data augmentation technique and derived from real-world scenarios. The results of the experiment demonstrate the efficacy of our proposal.