ICRA 2024poster3 citations
The effect of rejection strategy on trust and shopping choices in robot-assisted shopping *
Matthias Rehm, Antonia L. Krummheuer, Carlos G. Cubero
Abstract
In this paper, we investigate how a customer-facing service robot can support decision making in shopping interactions. In this role, a robot needs sometimes to reject a customer’s choice. Thus, we investigate different rejection strategies with the goal of changing customer behavior. The implemented strategies have been developed based on an ethnographic study on assisted shopping and tested in a lab experiment with 31 participants. The experiment showed significant differences in trust ratings and decision-making depending on the employed strategy.
BibTeX
@inproceedings{icra2024_theeffectofrejec,
title = {The effect of rejection strategy on trust and shopping choices in robot-assisted shopping *},
author = {Matthias Rehm and Antonia L. Krummheuer and Carlos G. Cubero},
booktitle = {ICRA 2024},
year = {2024}
}