Why Do Document-Level Polarity Classifiers Fail?
Karen Martins, Pedro O.S Vaz-de-Melo, Rodrygo Santos
Abstract
Machine learning solutions are often criticized for the lack of explanation of their successes and failures. Understanding which instances are misclassified and why is essential to improve the learning process. This work helps to fill this gap by proposing a methodology to characterize, quantify and measure the impact of hard instances in the task of polarity classification of movie reviews. We characterize such instances into two categories: neutrality, where the text does not convey a clear polarity, and discrepancy, where the polarity of the text is the opposite of its true rating. We quantify the number of hard instances in polarity classification of movie reviews and provide empirical evidence about the need to pay attention to such problematic instances, as they are much harder to classify, for both machine and human classifiers. To the best of our knowledge, this is the first systematic analysis of the impact of hard instances in polarity detection from well-formed textual reviews.
BibTeX
@inproceedings{martins-etal-2021-document,
title = "Why Do Document-Level Polarity Classifiers Fail?",
author = "Martins, Karen and
Vaz-de-Melo, Pedro O.S and
Santos, Rodrygo",
editor = "Toutanova, Kristina and
Rumshisky, Anna and
Zettlemoyer, Luke and
Hakkani-Tur, Dilek and
Beltagy, Iz and
Bethard, Steven and
Cotterell, Ryan and
Chakraborty, Tanmoy and
Zhou, Yichao",
booktitle = "Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies",
month = jun,
year = "2021",
address = "Online",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2021.naacl-main.143/",
doi = "10.18653/v1/2021.naacl-main.143",
pages = "1782--1794"
}