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Ali Al-Lawati

2 accepted papers

2025

Chain-of-Interactions: Multi-step Iterative ICL Framework for Abstractive Task-Oriented Dialogue Summarization of Conversational AI Interactions

EMNLP 2025

Large Language Models (LLMs) have introduced paradigm-shifting approaches in natural language processing. Yet, their transformative in-context learning (ICL) capabilities remain underutilized, especially in customer service dialogue summarization—a domain plagued by generative hallucinations, detail