2024
A new approach for fine-tuning sentence transformers for intent classification and out-of-scope detection tasks
EMNLP 2024industry
In virtual assistant (VA) systems it is important to reject or redirect user queries that fall outside the scope of the system. One of the most accurate approaches for out-of-scope (OOS) rejection is to combine it with the task of intent classification on in-scope queries, and to use methods based o…