4 accepted papers
AI-mediated communication enables users to communicate more quickly and efficiently. Various systems have been proposed such as smart reply and AI-assisted writing. Yet, the heterogeneity of the forms of inputs and architectures often renders it challenging to combine insights from user behaviour in…
Reply suggestion systems represent a staple component of many instant messaging and email systems. However, the requirement to produce sets of replies, rather than individual replies, makes the task poorly suited for out-of-the-box retrieval architectures, which only consider individual message-repl…
Smart Reply (SR) systems present a user with a set of replies, of which one can be selected in place of having to type out a response. To perform well at this task, a system should be able to effectively present the user with a diverse set of options, to maximise the chance that at least one of them…
Language models pre-trained on large self-supervised corpora, followed by task-specific fine-tuning has become the dominant paradigm in NLP. These pre-training datasets often have a one-to-many structure—e.g. in dialogue there are many valid responses for a given context. However, only some of these…