Benoît Favre — accepted AI-conference papers

2019

Can We Predict Self-reported Customer Satisfaction from Interactions?

Jérémy Auguste, Delphine Charlet, Géraldine Damnati, Frédéric Béchet, Benoît Favre

ICASSP 2019accepted

In the context of contact centers, customers' satisfaction after a conversation with an agent is a critical issue which has to be collected in order to detect problems and improve quality of service. Automatically predicting customer satisfaction directly from system logs, without any survey or manu…

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2016

Investigation of speaker embeddings for cross-show speaker diarization

Mickael Rouvier, Benoît Favre

ICASSP 2016accepted

This paper proposes to investigate speaker embeddings, a representation extracted from hidden layers of deep neural networks trained on a speaker identification task, on cross-show diarization. The new representation brings an improvement over i-vectors, and we show that while shallow hidden layers…

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