Cassandra A. Cohen

Understand User Opinions of Large Language Models via LLM-Powered In-the-Moment User Experience Interviews

Which large language model (LLM) is better? Every evaluation tells a story, but what do users really think about current LLMs? This paper presents CLUE, an LLM-powered interviewer that conducts in-the-moment user experience interviews, right after users interact with LLMs, and automatically gathers…