Chetan Aggarwal — accepted AI-conference papers

2024

Leveraging Customer Feedback for Multi-modal Insight Extraction

Sandeep Mukku, Abinesh Kanagarajan, Pushpendu Ghosh, Chetan Aggarwal

NAACL 2024industry

Businesses can benefit from customer feedback in different modalities, such as text and images, to enhance their products and services. However, it is difficult to extract actionable and relevant pairs of text segments and images from customer feedback in a single pass. In this paper, we propose a n…

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2023

Weakly supervised hierarchical multi-task classification of customer questions

Jitenkumar Rana, Promod Yenigalla, Chetan Aggarwal, Sandeep Sricharan Mukku, Manan Soni, Rashmi Patange

ACL 2023industry

Identifying granular and actionable topics from customer questions (CQ) posted on e-commerce websites helps surface the missing information expected by customers on the product detail page (DP), provide insights to brands and sellers on what critical product information that the customers are lookin…

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