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Faiza Khan Khattak

2 accepted papers

2024

Can Machine Unlearning Reduce Social Bias in Language Models?

EMNLP 2024industry

Mitigating bias in language models (LMs) has become a critical problem due to the widespread deployment of LMs in the industry and customer-facing applications. Numerous approaches revolve around data pre-processing and subsequent fine-tuning of language models, tasks that can be both time-consuming…

2022

Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support

EMNLP 2022industry

Building Agent Assistants that can help improve customer service support requires inputs from industry users and their customers, as well as knowledge about state-of-the-art Natural Language Processing (NLP) technology. We combine expertise from academia and industry to bridge the gap and build task…