3 accepted papers
The identification of the financial characteristics of industry sectors has a large importance in accounting audit, allowing auditors to prioritize the most important area during audit. Existing company classification standards such as the Standard Industry Classification (SIC) code allow to map a c…
Many companies make use of customer service chats to help the customer and try to solve their problem. However, customer service data is confidential and as such, cannot easily be shared in the research community. This also implies that these data are rarely labeled, making it difficult to take adva…
Several recent studies on dyadic human-human interactions have been done on conversations without specific business objectives. However, many companies might benefit from studies dedicated to more precise environments such as after sales services or customer satisfaction surveys. In this work, we pl…