2021
TWEETSUMM - A Dialog Summarization Dataset for Customer Service
Guy Feigenblat, Chulaka Gunasekara, Benjamin Sznajder, Sachindra Joshi, David Konopnicki, Ranit Aharonov
EMNLP 2021finding
In a typical customer service chat scenario, customers contact a support center to ask for help or raise complaints, and human agents try to solve the issues. In most cases, at the end of the conversation, agents are asked to write a short summary emphasizing the problem and the proposed solution, u…