12 accepted papers
Large language model (LLM) based agents have shown great potential in following human instructions and automatically completing various tasks. To complete a task, the agent needs to decompose it into easily executed steps by planning. Existing studies mainly conduct the planning by inferring what st…
Medical Dialogue Systems (MDSs) have emerged as promising tools for automated healthcare support through patient-agent interactions. Previous efforts typically relied on an idealized assumption — patients can accurately report symptoms aligned with their actual health conditions. However, in reality…
Despite the great potential of large language models (LLMs) in machine comprehension, it is still disturbing to fully count on them in real-world scenarios. This is probably because there is no rational explanation for whether the comprehension process of LLMs is aligned with that of experts. In thi…
It is time-saving to build a reading assistant for customer service representations (CSRs) when reading user manuals, especially information-rich ones. Current solutions don’t fit the online custom service scenarios well due to the lack of attention to user questions and possible responses. Hence, w…
Large language models (LLMs) are increasingly used to meet user information needs, but their effectiveness in dealing with user queries that contain various types of ambiguity remains unknown, ultimately risking user trust and satisfaction. To this end, we introduce CLAMBER, a benchmark for evaluati…
Automatic extraction of procedural graphs from documents creates a low-cost way for users to easily understand a complex procedure by skimming visual graphs. Despite the progress in recent studies, it remains unanswered: whether the existing studies have well solved this task (Q1) and whether the em…
We investigate non-collaborative dialogue agents, which are expected to engage in strategic conversations with diverse users, for securing a mutual agreement that leans favorably towards the system’s objectives. This poses two main challenges for existing dialogue agents: 1) The inability to integra…
The machine reading comprehension (MRC) of user manuals has huge potential in customer service. However, current methods have trouble answering complex questions. Therefore, we introduce the knowing-how & knowing-that task that requires the model to answer factoid-style, procedure-style, and inconsi…
Accurate knowledge selection is critical in knowledge-grounded dialogue systems. Towards a closer look at it, we offer a novel perspective to organize existing literature, i.e., knowledge selection coupled with, after, and before generation. We focus on the third under-explored category of study,…
Current Question Answering over Knowledge Graphs (KGQA) task mainly focuses on performing answer reasoning upon KGs with binary facts. However, it neglects the n-ary facts, which contain more than two entities. In this work, we highlight a more challenging but under-explored task: n-ary KGQA, i.e.,…
Knowledge graphs are essential for numerous downstream natural language processing applications, but are typically incomplete with many facts missing. This results in research efforts on multi-hop reasoning task, which can be formulated as a search process and current models typically perform short…
Developing link prediction models to automatically complete knowledge graphs has recently been the focus of significant research interest. The current methods for the link prediction task have two natural problems: 1) the relation distributions in KGs are usually unbalanced, and 2) there are many un…