2023
DialogQAE: N-to-N Question Answer Pair Extraction from Customer Service Chatlog
EMNLP 2023long findings
Harvesting question-answer (QA) pairs from customer service chatlog in the wild is an efficient way to enrich the knowledge base for customer service chatbots in the cold start or continuous integration scenarios. Prior work attempts to obtain 1-to-1 QA pairs from growing customer service chatlog, w…