2025
“Stupid robot, I want to speak to a human!” User Frustration Detection in Task-Oriented Dialog Systems
Mireia Hernandez Caralt, Ivan Sekulic, Filip Carevic, Nghia Khau, Diana Nicoleta Popa, Bruna Guedes +6
COLING 2025industry
Detecting user frustration in modern-day task-oriented dialog (TOD) systems is imperative for maintaining overall user satisfaction, engagement, and retention. However, most recent research is focused on sentiment and emotion detection in academic settings, thus failing to fully encapsulate implicat…