2023
Toward More Accurate and Generalizable Evaluation Metrics for Task-Oriented Dialogs
Abishek Komma, Nagesh Panyam Chandrasekarasastry, Timothy Leffel, Anuj Goyal, Angeliki Metallinou, Spyros Matsoukas +1
ACL 2023industry
Measurement of interaction quality is a critical task for the improvement of large-scale spoken dialog systems. Existing approaches to dialog quality estimation either focus on evaluating the quality of individual turns, or collect dialog-level quality measurements from end users immediately followi…