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Rongxing Lu

4 accepted papers

2025

ChatMap: Mining Human Thought Processes for Customer Service Chatbots via Multi-Agent Collaboration

ACL 2025finding

Leveraging Large Language Models (LLMs) to build domain-specific conversational agents, especially for e-commerce customer service chatbots, is a growing focus. While existing methods enhance dialogue performance by extracting core patterns from dialogue data and integrating them into models, two ke…

Cited by 0SourcePDFScholar
2025

ITERATE: Image-Text Enhancement, Retrieval, and Alignment for Transmodal Evolution with LLMs

COLING 2025main

Inspired by human cognitive behavior, we introduce visual modality to enhance the performance of pure text-based question-answering tasks with the development of multimodal models. However, obtaining corresponding images through manual annotation often entails high costs. Faced with this challenge,…

Cited by 0SourcePDFScholar
2024

DIEM: Decomposition-Integration Enhancing Multimodal Insights

CVPR 2024poster

In image question answering due to the abundant and sometimes redundant information precisely matching and integrating the information from both text and images is a challenge. In this paper we propose the Decomposition-Integration Enhancing Multimodal Insight (DIEM) which initially decomposes the g…

Cited by 3SourcePDFScholar