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Sofie Labat

3 accepted papers

2024

Dealing with Controversy: An Emotion and Coping Strategy Corpus Based on Role Playing

EMNLP 2024finding

There is a mismatch between psychological and computational studies on emotions. Psychological research aims at explaining and documenting internal mechanisms of these phenomena, while computational work often simplifies them into labels. Many emotion fundamentals remain under-explored in natural la…

Cited by 0SourcePDFScholar
2024

EmoProgress: Cumulated Emotion Progression Analysis in Dreams and Customer Service Dialogues

COLING 2024main

Emotion analysis often involves the categorization of isolated textual units, but these are parts of longer discourses, like dialogues or stories. This leads to two different established emotion classification setups: (1) Classification of a longer text into one or multiple emotion categories. (2) C…

Cited by 2SourcePDFScholar
2021

A Million Tweets Are Worth a Few Points: Tuning Transformers for Customer Service Tasks

NAACL 2021long

In online domain-specific customer service applications, many companies struggle to deploy advanced NLP models successfully, due to the limited availability of and noise in their datasets. While prior research demonstrated the potential of migrating large open-domain pretrained models for domain-spe…