2025
Implementing Retrieval Augmented Generation Technique on Unstructured and Structured Data Sources in a Call Center of a Large Financial Institution
NAACL 2025industry
The retrieval-augmented generation (RAG) technique enables generative AI models to extract accurate facts from external unstructureddata sources. For structured data, RAG is further augmented by function calls to query databases. This paper presents an industrialcase study that implements RAG in a l…