Volha Petukhova — accepted AI-conference papers

2024

Annotating Customer-Oriented Behaviour in Call Centre Sales Dialogues

Jutta Stock, Volha Petukhova, Dietrich Klakow

COLING 2024main

Customer-oriented behaviour (COB) plays an important role in call centre interactions, particularly in the context of successful sales negotiation. However, the evaluation of COB in customer-agent conversations often lacks clarity in its definition and robust computational assessment methods. This p…

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2024

Who Did You Blame When Your Project Failed? Designing a Corpus for Presupposition Generation in Cross-Examination Dialogues

Maria Francis, Julius Steuer, Dietrich Klakow, Volha Petukhova

COLING 2024main

This paper introduces the corpus for the novel task of presupposition generation - a natural language generation problem where a model produces a list of presuppositions carried by the given input sentence, in the context of the presented research - given the cross-examination question. Two datasets…

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