← Search

Youngseo Son

3 accepted papers

2024

Graph Integrated Language Transformers for Next Action Prediction in Complex Phone Calls

NAACL 2024industry

Current Conversational AI systems employ different machine learning pipelines, as well as external knowledge sources and business logic to predict the next action. Maintaining various components in dialogue managers’ pipeline adds complexity in expansion and updates, increases processing time, and c…

Cited by 0SourcePDFScholar
2024

Multimodal Contextual Dialogue Breakdown Detection for Conversational AI Models

NAACL 2024industry

Detecting dialogue breakdown in real time is critical for conversational AI systems, because it enables taking corrective action to successfully complete a task. In spoken dialog systems, this breakdown can be caused by a variety of unexpected situations including high levels of background noise, ca…

Cited by 0SourcePDFScholar
2020

Author’s Sentiment Prediction

COLING 2020main

Even though sentiment analysis has been well-studied on a wide range of domains, there hasn’tbeen much work on inferring author sentiment in news articles. To address this gap, we introducePerSenT, a crowd-sourced dataset that captures the sentiment of an author towards the mainentity in a news arti…