Conversational AI for Social Good (CAI4SG): An Overview of Emerging Trends, Applications, and Challenges
Yi-Chieh Lee, Junti Zhang, Tianqi Song, Yugin Tan
Abstract
The integration of Conversational Agents (CAs) into daily life offers opportunities to tackle global challenges, leading to the emergence of Conversational AI for Social Good (CAI4SG). This paper examines the advancements of CAI4SG using a role-based framework that categorizes systems according to their AI autonomy and emotional engagement. This framework emphasizes the importance of considering the role of CAs in social good contexts, such as serving as empathetic supporters in mental health or functioning as assistants for accessibility. Additionally, exploring the deployment of CAs in various roles raises unique challenges, including algorithmic bias, data privacy, and potential socio-technical harms. These issues can differ based on the CA
BibTeX
@inproceedings{aaai2026_conversationalai,
title = {Conversational AI for Social Good (CAI4SG): An Overview of Emerging Trends, Applications, and Challenges},
author = {Yi-Chieh Lee and Junti Zhang and Tianqi Song and Yugin Tan},
booktitle = {AAAI 2026},
year = {2026}
}