Smart Speaker vs. Social Robot in a Case of Hotel Room
Junya Nakanishi, Jun Baba, Itaru Kuramoto, Kohei Ogawa, Yuichiro Yoshikawa, Hroshi Ishiguro
Abstract
Under the circumstances that social robots are increasingly being developed and studied in service encounters at public spaces, are they introduced into residential environments (i.e., private space)? This study hypothesizes that a personal assistant device in residential environments should wear human-like appearance to engage in service as conversation partner. We implemented the interaction design that provides regular services as the current personal assistant and additional service as conversation partner, and then conducted a field experiment where the participants stayed in the hotel rooms with a smart speaker or a social robot. The results support the hypothesis in that of conversation amount and emotional experience by conversation. The results also suggest the possibility of commercial service, namely conversational advertisement through social robots.
BibTeX
@inproceedings{iros2020_smartspeakervsso,
title = {Smart Speaker vs. Social Robot in a Case of Hotel Room},
author = {Junya Nakanishi and Jun Baba and Itaru Kuramoto and Kohei Ogawa and Yuichiro Yoshikawa and Hroshi Ishiguro},
booktitle = {IROS 2020},
year = {2020}
}