Identifying Helpful Sentences in Product Reviews
Iftah Gamzu, Hila Gonen, Gilad Kutiel, Ran Levy, Eugene Agichtein
Abstract
In recent years online shopping has gained momentum and became an important venue for customers wishing to save time and simplify their shopping process. A key advantage of shopping online is the ability to read what other customers are saying about products of interest. In this work, we aim to maintain this advantage in situations where extreme brevity is needed, for example, when shopping by voice. We suggest a novel task of extracting a single representative helpful sentence from a set of reviews for a given product. The selected sentence should meet two conditions: first, it should be helpful for a purchase decision and second, the opinion it expresses should be supported by multiple reviewers. This task is closely related to the task of Multi Document Summarization in the product reviews domain but differs in its objective and its level of conciseness. We collect a dataset in English of sentence helpfulness scores via crowd-sourcing and demonstrate its reliability despite the inherent subjectivity involved. Next, we describe a complete model that extracts representative helpful sentences with positive and negative sentiment towards the product and demonstrate that it outperforms several baselines.
BibTeX
@inproceedings{gamzu-etal-2021-identifying,
title = "Identifying Helpful Sentences in Product Reviews",
author = "Gamzu, Iftah and
Gonen, Hila and
Kutiel, Gilad and
Levy, Ran and
Agichtein, Eugene",
editor = "Toutanova, Kristina and
Rumshisky, Anna and
Zettlemoyer, Luke and
Hakkani-Tur, Dilek and
Beltagy, Iz and
Bethard, Steven and
Cotterell, Ryan and
Chakraborty, Tanmoy and
Zhou, Yichao",
booktitle = "Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies",
month = jun,
year = "2021",
address = "Online",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/2021.naacl-main.55/",
doi = "10.18653/v1/2021.naacl-main.55",
pages = "678--691"
}