5 accepted papers
Customer reviews on e-commerce platforms capture critical affective signals that drive purchasing decisions. However, no existing research has explored the joint task of emotion detection and explanatory span identification in e-commerce reviews - a crucial gap in understanding what triggers custome
Evaluation of opinion summaries using conventional reference-based metrics often fails to provide a comprehensive assessment and exhibits limited correlation with human judgments. While Large Language Models (LLMs) have shown promise as reference-free metrics for NLG evaluation, their potential rema…
In e-commerce, opinion summarization is the process of summarizing the consensus opinions found in product reviews. However, the potential of additional sources such as product description and question-answers (QA) has been considered less often. Moreover, the absence of any supervised training data…
In e-commerce, opinion summarization is the process of condensing the opinions presented in product reviews. However, the absence of large amounts of supervised datasets presents challenges in generating both aspect-specific and general opinion summaries. Existing approaches have attempted to addres…
The democratization of e-commerce platforms has moved an increasingly diversified Indian user base to shop online. We have deployed reliable and precise large-scale Machine Translation systems for several Indian regional languages in this work. Building such systems is a challenge because of the low…