2021
Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Conversational Systems
Claudio Pinhanez, Paulo Cavalin, Victor Henrique Alves Ribeiro, Ana Appel, Heloisa Candello, Julio Nogima +5
ACL 2021long
In this paper we explore the improvement of intent recognition in conversational systems by the use of meta-knowledge embedded in intent identifiers. Developers often include such knowledge, structure as taxonomies, in the documentation of chatbots. By using neuro-symbolic algorithms to incorporate…