7 accepted papers
Designing effective debt collection systems is crucial for improving operational efficiency and reducing costs in the financial industry. However, the challenges of maintaining script diversity, contextual relevance, and coherence make this task particularly difficult. This paper presents a debt col…
Quantifying image complexity at the entity level is straightforward, but the assessment of semantic complexity has been largely overlooked. In fact, there are differences in semantic complexity across images. Images with richer semantics can tell vivid and engaging stories and offer a wide range of…
Curriculum learning has shown promising improvements in multiple domains by training machine learning models from easy samples to hard ones. Previous works which either design rules or train models for scoring the difficulty highly rely on task-specific expertise, and cannot generalize. Inspired by…
Rewriting incomplete and ambiguous utterances can improve dialogue models’ understanding of the context and help them generate better results. However, the existing end-to-end models will have the problem of too large search space, resulting in poor quality of rewriting results. We propose a 2-phase…
Changing speaker names consistently throughout a dialogue should not affect its meaning and corresponding outputs for text generation from dialogues. However, pre-trained language models, serving as the backbone for dialogue-processing tasks, have shown to be sensitive to nuances. This may result in…
Existing automatic evaluation systems of chatbots mostly rely on static chat scripts as ground truth, which is hard to obtain, and requires access to the models of the bots as a form of “white-box testing”. Interactive evaluation mitigates this problem but requires human involvement. In our work, we…
Previous dialogue summarization techniques adapt large language models pretrained on the narrative text by injecting dialogue-specific features into the models. These features either require additional knowledge to recognize or make the resulting models harder to tune. To bridge the format gap betwe…