2025
Beyond Coarse Labels: Fine-Grained Problem Augmentation and Multi-Dimensional Feedback for Emotional Support Conversation
EMNLP 2025
Emotional support conversation systems aim to help users alleviate distress through empathetic dialogue. However, existing ESC datasets often use coarse-grained problem categories, limiting models’ ability to address users’ complex, overlapping challenges. To address this, we propose a generalizable