14 accepted papers
As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived empathy influence users' overall conversation experience. An…
As research in human-centered NLP advances, there is a growing recognition of the importance of incorporating human and social factors into NLP models. At the same time, our NLP systems have become heavily reliant on LLMs, most of which do not model authors. To build NLP systems that can truly under…
Large language models (LLMs) are increasingly being used in human-centered social scientific tasks, such as data annotation, synthetic data creation, and engaging in dialog. However, these tasks are highly subjective and dependent on human factors, such as one’s environment, attitudes, beliefs, and…
At the heart of the Pyramid evaluation method for text summarization lie human written summary content units (SCUs). These SCUs areconcise sentences that decompose a summary into small facts. Such SCUs can be used to judge the quality of a candidate summary, possibly partially automated via natural…
To prevent the costly and inefficient use of resources on low-quality annotations, we want a method for creating a pool of dependable annotators who can effectively complete difficult tasks, such as evaluating automatic summarization. Thus, we investigate the recruitment of high-quality Amazon Mecha…
Mental health conversational agents (a.k.a. chatbots) are widely studied for their potential to offer accessible support to those experiencing mental health challenges. Previous surveys on the topic primarily consider papers published in either computer science or medicine, leading to a divide in un…
Metrics for Inter-Annotator Agreement (IAA), like Cohen’s Kappa, are crucial for validating annotated datasets. Although high agreement is often used to show the reliability of annotation procedures, it is insufficient to ensure or reproducibility. While researchers are encouraged to increase annota…
Pre-trained large language models (LLMs) reflect the inherent social biases of their training corpus. Many methods have been proposed to mitigate this issue, but they often fail to debias or they sacrifice model accuracy. We use *conceptors*--a soft projection method--to identify and remove the bia…
We explore the role of dialog acts in style transfer, specifically empathy style transfer -- rewriting a sentence to make it more empathetic without changing its meaning. Specifically, we use two novel few-shot prompting strategies: target prompting, which only uses examples of the target style (unl…
In the mode connectivity literature, it is widely accepted that there are common circumstances in which two neural networks, trained similarly on the same data, will maintain loss when interpolated in the weight space. In particular, transfer learning is presumed to ensure the necessary conditions f…
Building pretrained language models is considered expensive and data-intensive, but must we increase dataset size to achieve better performance? We propose an alternative to larger training sets by automatically identifying smaller yet domain-representative subsets. We extend Cynical Data Selection,…
Lexica – words and associated scores – are widely used as simple, interpretable, generalizable language features to predict sentiment, emotions, mental health, and personality. They also provide insight into the psychological features behind those moods and traits. Such lexica, historically created…
Being able to reliably estimate self-disclosure – a key component of friendship and intimacy – from language is important for many psychology studies. We build single-task models on five self-disclosure corpora, but find that these models generalize poorly; the within-domain accuracy of predicted me…
We consider the intrinsic evaluation of neural generative dialog models through the lens of Grice’s Maxims of Conversation (1975). Based on the maxim of Quantity (be informative), we propose Relative Utterance Quantity (RUQ) to diagnose the ‘I don’t know’ problem, in which a dialog system produces g…