2024
Detecting Hallucination and Coverage Errors in Retrieval Augmented Generation for Controversial Topics
Tyler A. Chang, Katrin Tomanek, Jessica Hoffmann, Nithum Thain, Erin MacMurray van Liemt, Kathleen Meier-Hellstern +1
COLING 2024main
We explore a strategy to handle controversial topics in LLM-based chatbots based on Wikipedia’s Neutral Point of View (NPOV) principle: acknowledge the absence of a single true answer and surface multiple perspectives. We frame this as retrieval augmented generation, where perspectives are retrieved…