2023
Towards Hybrid Automation by Bootstrapping Conversational Interfaces for IT Operation Tasks
Jayachandu Bandlamudi, Kushal Mukherjee, Prerna Agarwal, Sampath Dechu, Siyu Huo, Vatche Isahagian +3
AAAI 2023technical
Process automation has evolved from end-to-end automation of repetitive process branches to hybrid automation where bots perform some activities and humans serve other activities. In the context of knowledge-intensive processes such as IT operations, implementing hybrid automation is a natural choic…