Vivian Nguyen — accepted AI-conference papers

2025

Hanging in the Balance: Pivotal Moments in Crisis Counseling Conversations

Vivian Nguyen, Lillian Lee, Cristian Danescu-Niculescu-Mizil

ACL 2025long

During a conversation, there can come certain moments where its outcome hangs in the balance. In these pivotal moments, how one responds can put the conversation on substantially different trajectories leading to significantly different outcomes. Systems that can detect when such moments arise could…

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2024

Taking a turn for the better: Conversation redirection throughout the course of mental-health therapy

Vivian Nguyen, Sang Min Jung, Lillian Lee, Thomas D. Hull, Cristian Danescu-Niculescu-Mizil

EMNLP 2024finding

Mental-health therapy involves a complex conversation flow in which patients and therapists continuously negotiate what should be talked about next. For example, therapists might try to shift the conversation’s direction to keep the therapeutic process on track and avoid stagnation, or patients migh…

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