2023
What, When, and How to Ground: Designing User Persona-Aware Conversational Agents for Engaging Dialogue
ACL 2023industry
This paper presents a method for building a personalized open-domain dialogue system to address the WWH (WHAT, WHEN, and HOW) problem for natural response generation in a commercial setting, where personalized dialogue responses are heavily interleaved with casual response turns. The proposed approa…