3 accepted papers
The telecommunications industry, characterized by its vast customer base and complex service offerings, necessitates a high level of domain expertise and proficiency in customer service center operations. Consequently, there is a growing demand for Large Language Models (LLMs) to augment the capabil…
This paper presents a method for building a personalized open-domain dialogue system to address the WWH (WHAT, WHEN, and HOW) problem for natural response generation in a commercial setting, where personalized dialogue responses are heavily interleaved with casual response turns. The proposed approa…
Multi-turn response selection models have recently shown comparable performance to humans in several benchmark datasets. However, in the real environment, these models often have weaknesses, such as making incorrect predictions based heavily on superficial patterns without a comprehensive understand…