10 accepted papers
Developing intelligent negotiation dialogue systems that resolve conflicts and promote equitable, inclusive, and sustainable outcomes is at the forefront of advancing automated negotiation technology for social good. Negotiation involves balancing cooperation and competition to maximize value withou…
Cognitive distortion research holds increasing significance as it sheds light on pervasive errors in thinking patterns, providing crucial insights into mental health challenges and fostering the development of targeted interventions and therapies. This paper delves into the complex domain of cogniti…
Politeness is a multifaceted concept influenced by individual perceptions of what is considered polite or impolite. With this objective, we introduce a novel task - Politeness Cause Elicitation and Intensity Tagging (PCEIT). This task focuses on conversations and aims to identify the underlying reas…
Sarcasm is a widespread linguistic phenomenon that poses a considerable challenge to explain due to its subjective nature, absence of contextual cues, and rooted personal perspectives. Even though the identification of sarcasm has been extensively studied in dialogue analysis, merely detecting sarca…
Prompting approaches have been recently explored in text style transfer, where a textual prompt is used to query a pretrained language model (PLM) to generate style-transferred texts word by word in an autoregressive manner. However, such a generation process is less controllable and early predictio…
Natural language inference (NLI) aims to determine the logical relationship between two sentences, such as Entailment, Contradiction, and Neutral. In recent years, deep learning models have become a prevailing approach to NLI, but they lack interpretability and explainability. In this work, we addre…
Persuasion is an intricate process involving empathetic connection between two individuals. Plain persuasive responses may make a conversation non-engaging. Even the most well-intended and reasoned persuasive conversations can fall through in the absence of empathetic connection between the speaker…
The interaction between a consumer and the customer service representative greatly contributes to the overall customer experience. Therefore, to ensure customers’ comfort and retention, it is important that customer service agents and chatbots connect with users on social, cordial, and empathetic pl…
The focus on conversational systems has recently shifted towards creating engaging agents by inculcating emotions into them. Human emotions are highly complex as humans can express multiple emotions with varying intensity in a single utterance, whereas the conversational agents convey only one emoti…
Emotion and sentiment classification in dialogues is a challenging task that has gained popularity in recent times. Humans tend to have multiple emotions with varying intensities while expressing their thoughts and feelings. Emotions in an utterance of dialogue can either be independent or dependent…