3 accepted papers
Service robots have demonstrated significant potential in retail environments, with research efforts increasingly focused on designing effective robot-customer interactions. However, the collaboration between service robots and human clerks is crucial for optimizing customer engagement in real-world
In recent years, the potential applications of social robots in retail environments have been explored. Previous studies have mainly focused on the performance of a single robot and have rarely considered the use of multiple robots to recommend products. Although a previous study did investigate the
In this paper, we report on a field study in which we employed two service robots in a bakery store as a sales promotion. Previous studies have explored public applications of service robots public such as shopping malls. However, more evidence is needed that service robots can contribute to sales i…