14 accepted papers
Modern conversational agents such as ChatGPT and Alexa+ have become indispensable in everyday life. To handle diverse business requirements and enable agentic capabilities, these LLM-based systems often rely on predefined policies, which specify instructions such as model metadata, response styles,…
Large Language models (LLMs) have demonstrated impressive in-context learning (ICL) capabilities, where a LLM makes predictions for a given test input together with a few input-output pairs (demonstrations). Nevertheless, the inclusion of demonstrations poses a challenge, leading to a quadratic inc…
Recent advances in cross-lingual commonsense reasoning (CSR) are facilitated by the development of multilingual pre-trained models (mPTMs). While mPTMs show the potential to encode commonsense knowledge for different languages, transferring commonsense knowledge learned in large-scale English corpus…
Query Rewriting (QR) plays a critical role in large-scale dialogue systems for reducing frictions. When there is an entity error, it imposes extra challenges for a dialogue system to produce satisfactory responses. In this work, we propose KG-ECO: Knowledge Graph enhanced Entity COrrection for query…
In conversational AI agents, Query Rewriting (QR) plays a crucial role in reducing user frictions and satisfying their daily demands. User frictions are caused by various reasons, such as errors in the conversational AI system, users’ accent or their abridged language. In this work, we present a nov…
Individual user profiles and interaction histories play a significant role in providing customized experiences in real-world applications such as chatbots, social media, retail, and education. Adaptive user representation learning by utilizing user personalized information has be-come increasingly c…
To evaluate the performance of a multi-domain goal-oriented Dialogue System (DS), it is important to understand what the users’ goals are for the conversations and whether those goals are successfully achieved. The success rate of goals directly correlates with user satisfaction and perceived useful…
Seq2seq language generation models that are trained offline with multiple domains in a sequential fashion often suffer from catastrophic forgetting. Lifelong learning has been proposed to handle this problem. However, existing work such as experience replay or elastic weighted consolidation requires…
Unexpected responses or repeated clarification questions from conversational agents detract from the users’ experience with technology meant to streamline their daily tasks. To reduce these frictions, Query Rewriting (QR) techniques replace transcripts of faulty queries with alternatives that lead t…
Conversational understanding is an integral part of modern intelligent devices. In a large fraction of the global traffic from customers using smart digital assistants, frictions in dialogues may be attributed to incorrect understanding of the entities in a customer’s query due to factors including…
Self-learning paradigms in large-scale conversational AI agents tend to leverage user feedback in bridging between what they say and what they mean. However, such learning, particularly in Markov-based query rewriting systems have far from addressed the impact of these models on future training wher…
For voice assistants like Alexa, Google Assistant, and Siri, correctly interpreting users’ intentions is of utmost importance. However, users sometimes experience friction with these assistants, caused by errors from different system components or user errors such as slips of the tongue. Users tend…
Query rewriting (QR) is an increasingly important component in voice assistant systems to reduce customer friction caused by errors in a spoken language understanding pipeline. These errors originate from various sources such as Automatic Speech Recognition (ASR) and Natural Language Understanding (…
Paraphrase generation is a longstanding NLP task that has diverse applications on downstream NLP tasks. However, the effectiveness of existing efforts predominantly relies on large amounts of golden labeled data. Though unsupervised endeavors have been proposed to alleviate this issue, they may fail…