16 accepted papers
Modern conversational agents such as ChatGPT and Alexa+ have become indispensable in everyday life. To handle diverse business requirements and enable agentic capabilities, these LLM-based systems often rely on predefined policies, which specify instructions such as model metadata, response styles,…
Conversational agents powered by large language models (LLMs) with tool integration achieve strong performance on fixed task-oriented dialogue datasets but remain vulnerable to unanticipated, user-induced errors. Rather than focusing on error prevention, this work focuses on error recovery, which ne…
Mechanistic interpretability reveals that safety-critical behaviors (e.g., alignment, jailbreak, backdoor) in Large Language Models (LLMs) are grounded in specialized functional components. However, existing safety attribution methods struggle with generalization and reliability due to their relianc…
This work explores unifying knowledge enhanced recommendation with multi-domain recommendation systems in a conversational AI assistant application. Multi-domain recommendation leverages users’ interactions in previous domains to improve recommendations in a new one. Knowledge graph enhancement seek…
Text semantic matching is crucial in natural language processing, applied in information retrieval, question answering, and recommendation systems. Traditional text-matching methods struggle with semantic nuances in short text. Recent advancements in multi-granularity representation learning have le…
While the recommendation system (RS) has advanced significantly through deep learning, current RS approaches usually train and fine-tune models on task-specific datasets, limiting their generalizability to new recommendation tasks and their ability to leverage external knowledge due to model scale a…
Query Rewriting (QR) plays a critical role in large-scale dialogue systems for reducing frictions. When there is an entity error, it imposes extra challenges for a dialogue system to produce satisfactory responses. In this work, we propose KG-ECO: Knowledge Graph enhanced Entity COrrection for query…
Query rewriting (QR) is an important technique for user friction (i.e. recovering ASR error or system error) reduction and contextual carryover (i.e. ellipsis and co-reference) in conversational AI systems. Recently, generation-based QR models have achieved promising results on these two tasks separ…
In conversational AI agents, Query Rewriting (QR) plays a crucial role in reducing user frictions and satisfying their daily demands. User frictions are caused by various reasons, such as errors in the conversational AI system, users’ accent or their abridged language. In this work, we present a nov…
Unexpected responses or repeated clarification questions from conversational agents detract from the users’ experience with technology meant to streamline their daily tasks. To reduce these frictions, Query Rewriting (QR) techniques replace transcripts of faulty queries with alternatives that lead t…
Conversational understanding is an integral part of modern intelligent devices. In a large fraction of the global traffic from customers using smart digital assistants, frictions in dialogues may be attributed to incorrect understanding of the entities in a customer’s query due to factors including…
For voice assistants like Alexa, Google Assistant, and Siri, correctly interpreting users’ intentions is of utmost importance. However, users sometimes experience friction with these assistants, caused by errors from different system components or user errors such as slips of the tongue. Users tend…
Query rewriting (QR) is an increasingly important component in voice assistant systems to reduce customer friction caused by errors in a spoken language understanding pipeline. These errors originate from various sources such as Automatic Speech Recognition (ASR) and Natural Language Understanding (…
Paraphrase generation is a longstanding NLP task that has diverse applications on downstream NLP tasks. However, the effectiveness of existing efforts predominantly relies on large amounts of golden labeled data. Though unsupervised endeavors have been proposed to alleviate this issue, they may fail…
Query rewriting (QR) is an increasingly important technique to reduce customer friction caused by errors in a spoken language understanding pipeline, where the errors originate from various sources such as speech recognition errors, language understanding errors or entity resolution errors. In this…
Voice-controlled house-hold devices, like Amazon Echo or Google Home, face the problem of performing speech recognition of device-directed speech in the presence of interfering background speech, i.e., background noise and interfering speech from another person or media device in proximity need to b…