3 accepted papers
IT environments typically have logging mechanisms to monitor system health and detect issues. However, the huge volume of generated logs makes manual inspection impractical, highlighting the importance of automated log analysis in IT Software Support. In this paper, we propose a log analytics tool t
Realizing the vision of using AI agents to automate critical IT tasks depends on the ability to measure and understand effectiveness of proposed solutions. We introduce ITBench, a framework that offers a systematic methodology for benchmarking AI agents to address real-world IT automation tasks. Our…
In the rapidly evolving landscape of site reliability engineering (SRE), the demand for efficient and effective solutions to manage and resolve issues in site and cloud applications is paramount. This paper presents an innovative approach to action automation using large language models (LLMs) for s…