3 accepted papers
Manual creation of IT monitoring dashboard widgets is slow, error-prone, and a barrier for both novice and expert users. We present NOVAID, an interactive chatbot that leverages Large Language Models (LLMs) to generate IT monitoring widgets directly from natural language queries. Unlike general natu
IT environments typically have logging mechanisms to monitor system health and detect issues. However, the huge volume of generated logs makes manual inspection impractical, highlighting the importance of automated log analysis in IT Software Support. In this paper, we propose a log analytics tool t
The efficiency of business processes relies on business key performance indicators (Biz-KPIs), that can be negatively impacted by IT failures. Business and IT Observability (BizITObs) data fuses both Biz-KPIs and IT event channels together as multivariate time series data. Forecasting Biz-KPIs in ad…