6 accepted papers
Manual creation of IT monitoring dashboard widgets is slow, error-prone, and a barrier for both novice and expert users. We present NOVAID, an interactive chatbot that leverages Large Language Models (LLMs) to generate IT monitoring widgets directly from natural language queries. Unlike general natu
IT environments typically have logging mechanisms to monitor system health and detect issues. However, the huge volume of generated logs makes manual inspection impractical, highlighting the importance of automated log analysis in IT Software Support. In this paper, we propose a log analytics tool t
Realizing the vision of using AI agents to automate critical IT tasks depends on the ability to measure and understand effectiveness of proposed solutions. We introduce ITBench, a framework that offers a systematic methodology for benchmarking AI agents to address real-world IT automation tasks. Our…
In the rapidly evolving landscape of site reliability engineering (SRE), the demand for efficient and effective solutions to manage and resolve issues in site and cloud applications is paramount. This paper presents an innovative approach to action automation using large language models (LLMs) for s…
Technical support services get several thousand voice calls every year. These calls vary across a range of technical issues or maintenance requests for a suite of hardware and software products. On receiving the call, a support agent creates a ser- vice request artifact that contains her interpretat…
The efficiency of business processes relies on business key performance indicators (Biz-KPIs), that can be negatively impacted by IT failures. Business and IT Observability (BizITObs) data fuses both Biz-KPIs and IT event channels together as multivariate time series data. Forecasting Biz-KPIs in ad…