8 accepted papers
IT environments typically have logging mechanisms to monitor system health and detect issues. However, the huge volume of generated logs makes manual inspection impractical, highlighting the importance of automated log analysis in IT Software Support. In this paper, we propose a log analytics tool t
Graph Neural Networks (GNNs) face a critical limitation known as oversmoothing, where increasing network depth leads to homogenized node representations, severely compromising their expressiveness. We present a novel dynamical systems perspective on this challenge, revealing oversmoothing as an emer…
This paper presents the first systematic study of evaluating Deep Neural Networks (DNNs) designed to forecast the evolution of stochastic complex systems. We show that traditional evaluation methods like threshold-based classification metrics and error-based scoring rules assess a DNN's ability to r…
Realizing the vision of using AI agents to automate critical IT tasks depends on the ability to measure and understand effectiveness of proposed solutions. We introduce ITBench, a framework that offers a systematic methodology for benchmarking AI agents to address real-world IT automation tasks. Our…
The efficiency of business processes relies on business key performance indicators (Biz-KPIs), that can be negatively impacted by IT failures. Business and IT Observability (BizITObs) data fuses both Biz-KPIs and IT event channels together as multivariate time series data. Forecasting Biz-KPIs in ad…
Recurrent Spiking Neural Networks (RSNNs) have emerged as a computationally efficient and brain-inspired machine learning model. The design of sparse RSNNs with fewer neurons and synapses helps reduce the computational complexity of RSNNs. Traditionally, sparse SNNs are obtained by first training a…
Collaborative Communication platforms (e.g., Slack) support multi-party conversations which contain a large number of messages on shared channels. Multiple conversations intermingle within these messages. The task of conversation disentanglement is to cluster these intermingled messages into convers…
Ontology Alignment is an important research problem applied to various fields such as data integration, data transfer, data preparation, etc. State-of-the-art (SOTA) Ontology Alignment systems typically use naive domain-dependent approaches with handcrafted rules or domain-specific architectures, ma…